Comparison of the 11 major brand TV customer service after-sales technical support, which one is better?

Which TV service is better? This problem is increasingly being noticed by more and more television users. Many comparisons about after-sales services have also appeared on the Internet. However, most of the problems related to after-sales service are delivery installation, warranty, and over-insurance [Ten Brand after-sales service], etc.] In 2015, there were media statistics. In fact, after-sale customer service technical support is also very important. Today, it is small. Edited to do this introduction. In the face of the upcoming 618 appliance sales promotion, purchasing a smart TV to measure TV customer service support is also an important reference factor.

Buy smart TV products, in addition to purchase before buying, after-sales maintenance, there is the problem of operational use after purchase. The amount of online product recommendations and maintenance articles introduced by the Shanghai team covered the user's line of sight, and the introduction of relevant aspects was a cliché. Below, Xiao Bian explores new ways to bring contrasts between the official customer service technical support of each brand and see how the users use this piece of integrated service.

After sales customer service technical support Which is better? Bringing a comprehensive comparison of customer service of the eleven brands, including micro whale, millet, watch, popular, music, cool open, Skyworth, Hisense, Konka, TCL, Changhong. Xiao Bian's introduction of after-sales TV technical support was divided into three categories: comparison of after-sales TV technical support channels, comparison of solutions and after-sales service attitudes, and comparison of TV customer service after-sales customer service, to see if any customer service technical support was more effective.

First, after-sales customer service channel comparison

The development of smart TV products, in the pursuit of product hardware technology upgrades, and its products supporting after-sales service is more and more close to the user. The current brands have launched multi-platform after-sales service channels to facilitate the after-sales consulting needs of different user groups. Below, Xiao Bian aims to provide a summary comparison of the eleven brands of the TV after-sales technical support platform that is currently popular and helps users to better understand.

After-sales customer service support channel comparison

Description: The above pictures summarize the 11 brands, customer service phone, official website online consultation, WeChat public number, WeChat official platform, official community platform, five can provide technical support customer service platform summary.

In conclusion, it can be seen that all brands of TVs support the customer service phone, WeChat public account, and Weibo official platform. The rest of them, Changhong does not support the official website online consultation, and it does not support the official community platform.

Among them, customer service calls are the most widely consulted method for user groups, and they are also the most popular methods. They can be operated directly after 90, 80, 70, or 60. Customer service calls can be said to be the most direct consulting platform, and also the most original consulting method. Users can communicate with customer service personnel by voice and have the best results. WeChat public number and Weibo official platform, the majority of users of these two consulting methods are relatively young user groups.

In addition, the official website online consultation can be entered through the official online malls of major brands, you can consult the product before and after the sale of various issues, can be said to be a official website mall and users to communicate with the main channel, the small series of trial popular and Changhong can not Click on the consultation window.

The official community platform is the main communication platform between users under its brand, and businesses will also provide prized events on a regular basis. This will not only provide the user's liveliness but also generate benefits for the user. It can be said to be a more content-rich communication platform. Xiaobian multiple search did not retrieve the official community platform.

Overall, the current TV brand's after-sales consulting platform is very sound and rich. Although the coverage is wide, the effect of consulting services varies. The above Xiao Bian simply marked the "official website online consultation" customer service conditions, whoever is lower and lower one sees it.

Second, the solution and after-sales service attitude comparison

Above, Xiao Bian has introduced [customer service phone] as the most widely used consultation method for the user groups, and it is also the most mainstream method. TV home Xiaobian simple example current users encounter three operating problems, carry out 11 brands after-sales TV consultation summary comparison, to see in the end what TV after-sales technical support is the best!

Comparison of solutions and after-sales service attitude

Description: Xiao Bian has conducted TV consultations for the 11-brand after-sales hotline customer service once and asked three questions about how to install applications, how to connect Bluetooth headsets, and how to handle WiFi dropped calls. Comprehensive evaluation of after-sales service attitude.

First of all, LeTV's after-sales hotline has not been answered, and the following summary results will not be evaluated by LeTV.

"How to install applications", major brands of television products should be radio and television management of third-party applications, each brand of television products are built-in application mall to support the installation of the machine. After Xiaobian made a question, he will introduce the current situation of application installation, and will provide corresponding detailed operation steps. Among them, micro whale, millet, Hisense, Changhong, in addition to providing the installation method of the local mall, also provides a trial of other installation methods, to see even more recommend this brand of QQ user group to the user.

"Connect Bluetooth Headset", Xiao Bian selected each brand to support Bluetooth TV for example questions, most of the TV after sales have provided a detailed description of the operation steps. Millet said that although the TV supports Bluetooth, but it is not necessarily suitable for Bluetooth headset, the actual operation is needed to understand the actual adaptation. In terms of popularity, although the TV supports Bluetooth, Bluetooth headset products are not connected. Cool open, said the TV supports Bluetooth, but need to buy a Bluetooth module in order to achieve the Bluetooth device connection. Overall, millet, popular, cool open three brands did not have positive solutions to operational problems.

"What should we do if the WiFi dropped?" Various proposals for detecting the network environment have been proposed for this issue. On this basis, individual brand customer service also put forward more troubleshooting factors. Among them, the micro-whales, loyalty, Hisense, and Konka proposed the most comprehensive screening factors. Look, still, Hisense proposes the reasons for the distance between wireless routers and TVs, and can try to restore the factory setting. Micro-whale customer service also proposes a TV connection to mobile phone hotspots. Network environment factors, and put forward to help troubleshooting services.

Overall, the four companies, Microwhale, Kansang, Hisense, and Konka, are more professional and practical in terms of problem-solving solutions, and they are very patient with customer service attitudes. Secondly, Xiaomi and Kukai's customer service also proposed ways to restore the local settings or restart the route.

Third, the TV customer service hotline after sale comparison

In the following, Xiao Bian conducts a detailed analysis and introduction of the TV after-sales technical support methods, and compares them from the hotline service hours, charging status, consultation transfer structure, whether to propose solutions and consultation time.

TV customer service hotline comparison

Explanation: - No accurate information, yes, x no. The above list subdivision project is to compare the details of this consultation method for [Customer Service Phone].

In terms of hotline service hours, the service durations are: Konka, TCL, Changhong> Skyworth, Cool open> Small whale> Popular> Visible> Xiaomi. Xiaomi, Kansang, and TCL only charged the city's phone bills, and other brands' fees were unknown. Among them, although LeTV also supports 24-hour customer service, but Xiao Bian has been waiting for the call, no one answered.

In terms of consultation transfer structure, most brands need to be transferred twice in order to enter the artificial service platform, and Changhong provides local responsible personnel to solve problems. Among them, to see, popular, Konka need only one transfer. The duration of user consultation is not within the scope of measurement. The content and details of the dialogue between the customer service staff and the user all affect the length of the call.

On the whole, Konka, TCL, and Changhong are quite competent and can call consultation 24 hours a day. To see, still, and Konka can make manual consultations when they communicate by telephone. The user's operation is more efficient. A solution to the problems raised by Xiao Bian can be put forward.

After-sale TV technical support comparison summary:

In the smart TV after-sales service project, TV technical support is a very important piece. In the face of this user's most direct operational needs, TV manufacturers of various brands already have quite comprehensive channel coverage. In addition, there is a very sound framework for user consultation, enjoyment of consulting services, and understanding of customer service personnel in order to meet the user's operational needs.

However, I have to say that the same technical support services for after-sales services are still available, but there are still some comparisons in the overall competition. After investigation, Xiao Bian thinks that on the service platform, the micro whale, cool open, Skyworth, Konka, and TCL are the most comprehensive and simple to operate, while popular and Changhong are slightly insufficient. For the after-sales hotline, Konka, TCL and Changhong provide 24 hours a day service. Skyworth, Kukai, and the length of the micro-whales can also cover the mainstream user operating time period. Popular and Xiaomi’s customer service time is relatively short. People answer. For specific questions, the customer service staff of Microwhale, Kansang, Hisense, and Konka performed the most professionally, and put forward very practical solutions. The rest of the brands are routine solutions.

618 home appliance promotion is about to open, you small partners in the rush to buy smart products, in the after-sales service can refer to the summary of the above Xiaobian introduction Oh!

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