How to manage your foreign trade information and customers

Today talk about how to manage and manage your foreign trade information and customers, mainly talking about several aspects. 1. Why management? 2. How to manage? My own experience and practice. 3. What software is used to manage?

First talk about why you want to manage foreign trade information and customers? Without scientific management of your foreign trade information, I summed it up, mainly resulting in the following problems: 1. Caused poor management customers, contact customers time is not timely, often received advice If you forget to follow up, or if many customers are in disorder, you cannot reasonably arrange the follow-up time. If you run into problems, you do not respond and you can only seek help from others. In fact, people do not understand the process of your follow-up. Can't give good advice. 2. The management is not good directly caused by no material, no information to analyze the needs of the customer, if you have not done this work, just respond to the customer every day, follow up the customer transaction list. Other people ask you about the strengths and weaknesses of your customers, the characteristics of your products, and the laws of purchasing. You don't even know that, and you are advised to improve this job. Excellent salesmen are always able to reasonably analyze customer information, and the most potential customers make follow-up plans. This is the quality of excellent salespersons. 3. Can not leave accumulated lessons learned to the company. I don’t talk much about this, I’m talking about controversy. Some people say that for the company, I’m busy. I’m going to do SOHO. I’m going to take the customer away. What I want to say is this group of people should ignore this point. A steadfast salesman should record your work experience and leave it to someone who may take over your work in the future. Respect for the job will also earn respect for your next job.

How to manage it? As a newcomer, while you continue to work, you should improve the following points. 1. The process of your company's foreign trade work is not the same for all companies. You need to understand the entire process and then write a process that will deepen your understanding of all aspects of the work during the writing and production process. 2. The files you use have not been made into a word or excel template. Do not use it every time you use it. Every time you do a network promotion, you need to find pictures and product information. Please improve your work profile and do more with less when you work.

Here are some of my work experience and practices for your reference. In terms of data, the computer D or E disk to do a folder - work file backup (separate from other song entertainment novels) - which points a lot of folders, such as potential customers, unified company files, etc., focus on potential Customers - The inside is divided into foreign customers and domestic customers. The foreign customers and domestic customers are subdivided into different countries. The following subdivided into various companies. It may be more chaotic for everyone to see. Simply put, each customer company is divided into folders according to the country, and the key emails and quotes are contacted. After the transaction, all the documents that have been done are placed on it. According to the time, such as 20100422--product name, you can easily see every transaction or uncompleted information. You should always update this information. Make a word document for each customer you traded. Fill in the customer information, contact method, and required product. The longer it takes, the more you can analyze customers based on this information and then follow up with customers more effectively. You can also set up this customer to do the single-out process, and list the mistakes that need to be made and prone to occur during this customer's documenting process. Every time you do or do it for your assistant, you can compare this document. If you do this seriously, I think that many mistakes you make every time can be avoided. The letter of credit should be even more so.

On the client side, you need to set up your e-mail, customer management, follow-up forms, and divide your customers into transactions. Follow-up customers will follow suit. See how many customers you follow up weekly and how much you plan to follow up. How much work was done and how much was harvested at a glance.