According to the Wall Street Journal, 24 hours a day, with the Amazon smart speaker Echo, Carla MarTIn-Wood, an American woman who lives in Birmingham, Alabama, says she feels Echo is her best friend.
For Clara, who is 69 years old, living alone becomes more and more difficult. She is becoming one of the people who rely on Echo's companionship. This voice-controlled, networkable smart speaker is supported by artificial intelligence software that can help fill her loneliness.
Every morning and evening, Clara wants to greet Echo's artificial intelligence Alexa as she treats humans. She calls her. Clara said: "I feel very interesting whenever I realize that I am chatting with the machine. But in fact, I don't feel that I am talking to the machine. She has her own personality, at least not artificially. product."
Amazon engineers did not anticipate this. But shortly after the release of Echo in November 2014, they found that people started talking about Echo as if it were a person. Amazon tracks all interactions with Alexa, and it also supports Echo Dot and Amazon Tap. Alexa's director of product management, Daren Gill, says many of these interactions are not utilitarian.
Alexa, with its peers in Google, Facebook, Microsoft, Apple, Samsung, and countless start-ups, is working on a session-based system that wants to revolutionize the way we use computers and how we interact with computers. With the advancement of voice technology, this is not surprising. Even more surprising is how people work side by side with these computers and even develop feelings.
At Amazon, this prompted engineers to reflect on the meaning of Alexa. After feeling the desire of many users to want a partner, Amazon gives Alexa a personality, makes its tone more natural, and provides clearer and more interesting answers to frequently asked questions. Jill said: "Many of our work has focused on how to make Alexa more human, especially the family members people want."
Google is also working hard to develop how to give its voice interactive services, artificial intelligence services to personality. Google has launched Google Home, a smart speaker like Echo, which has Alexa-like virtual assistant Google Assistant support. Over the years, many people have used Google software-supported mobile phones, computers, etc. It is recognized as one of the best speech recognition technologies in the industry.
Gummi Hafsteinsson, director of product management at Google Home, said that in order to give Google Assistant personality, Google recruited writers who wrote scripts for Pixar and wrote jokes for Onion. In addition, Google pays special attention to details, such as underlying factors, because humans often lack patience in conversations. Intonation, such as emphasizing "now" and so on.
In the end, Huffstein said that Google hopes to develop robots that create emotional connections with users, although there is still a long way to go. From the perspective of truly understanding dialogue, there is no real artificial intelligence. The reason they interact with users is largely to follow pre-programmed scripts. Although Google also relies on its vast search database to improve natural language processing capabilities to answer questions.
But it turns out that humans can form emotional bonds through social technology, and they are by no means true artificial intelligence. People are good at anthropomorphizing objects, and this trend can be enhanced by normal visual and auditory cues. Last week, Toyota announced the launch of robotic children to cater to the growing number of families in Japan who have no children. Hasbro has also developed a range of pet robots to accompany the elderly.
Some studies have shown that these robots can produce benefits similar to having real pets. It’s no wonder that Heather Knight, a professor of social robotics at Stanford University, said: “Social interaction is actually a human interaction.â€
The real social interaction is actually the same, that is, there is no interface at all. No screen, no pointing device, no unfamiliar conventions. In the conversation, all insignificant and meaningless chats are an important part of human interaction. Soon, our conversation with the machine will achieve similar results.
Both Google and Amazon want to deploy their own voice interactive systems, and they need to work with partners. By 2017, Amazon said Alexa will be integrated into Sonos speakers and other devices. Google is also pursuing similar cooperation, including working with automakers, and the details are unclear.
In other words, in the future, any device with a chip may be equipped with a microphone to connect these social interfaces. In our homes, in cars, in the office, and even when we walk, our artificial intelligence partners are around, just need to mention them, they will appear in front of you.
Of course, many people may not like to be listened to by these systems 24 hours a day because they are greedily taking our personal data. But in any case, these assistants are still entering our lives. Many people now regard these systems as a source of comfort or happiness. As Alexa's anonymous critic pointed out: "It reminds me to update weather information at home, it is my best friend when I am alone, I love it!"
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